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Frequently Asked Questions

Here you will find questions and answers to help you live a better quality life, naturally. If you do not find your answers here, conveniently email us at info@lurongliving.com or call 888-958-7664.

Product Related Questions

Questions about the Essential Daily Regimen

Questions for Athletes

Questions Related to Taking Other Products or Medicines

Questions for Women

Other Questions

Technical Questions

  • Why is LuRong Living Essential better than any other Velvet Antler products on the Market?

    1. LuRong Living Essential is in its whole food form. It is not an extract. Many other products on the market are in the form of a spray or a dropper. By definition, an extract takes out only select components, resulting in an incomplete product which is missing many of the naturally occurring nutritional components. Essential has a complete balance of nutrients which is why it produces superior results. Don't settle for a knock off product like an extract.

    2. In every bottle of Essential you get 60 capsules each containing 500mg of Lu Rong (Deer Velvet Antler). You won't find a better value/mg with any other antler product.

    3. LuRong Living Essential is doctor recommended. Many physicians across the country are recommending Essential to their patients as a revolutionary option for long-term joint health and for recovery after surgery.

    4. We are very selective in what Deer Velvet Antler supplies we use in Essential. Each batch of LuRong Living Essential goes through clinical testing on patients and our staff physicians to assure efficacy before we release it to the general public. If it doesn't perform the batch is rejected. Our standards go above and beyond industry standards.

    5. Every batch of raw materials used in our products is laboratory tested and certified for conformity and safety. The result is the highest quality product available.

    6. All of our products are further tested in a laboratory for conformity, purity from bacteria, and quality at certified labs.

    7. All products are made at GMP certified labs. GMP refers to the Good Manufacturing Practice Regulations promulgated by the US Food and Drug Administration under the authority of the FDA.

    8. We only use whole food form Velvet Antler which produces optimal results.

    9. We manufacture our capsules at NSF certified laboratories. NSF is the world-standard for quality, purity, and accountability.

  • I have been doing research on Velvet Antler and have seen that there are several different grades available, some better than others. What grades do you use?

    It is true that there are different grades available which in traditional Chinese Medicine and in Korea are used for different health benefits depending on the grade. We use whole antlers (tip to base), so as to provide the most consistent, nutrient complete product available. We don’t accept every supply of antler, just because it is a certain grade. Our thorough testing procedures weed out many potential suppliers, which results in the highest quality product available.

  • How much Lu Rong (Deer Velvet Antler) is in Essential?

    There are 60 capsules each with 500 mg of DVA each. Taking 2 capsules/day each bottle is a 30 day supply.

  • What is the shelf-life of LuRong Living Essential?

    2-3 years in the right storage environment. Keep at room temperature in a dry place. Remember, Essential should be taken as part of a daily regimen, so the shelf-life will not be a concern as it won’t be sitting around in your cupboard.

  • How much of each ingredient is in LuRong Living Essential?

    LuRong Living Essential is a whole food and contains only one ingredient, Lu Rong (velvet deer antler). As a whole food it is naturally comprised of a variety of nutrients. 

  • The important thing to understand is that a whole food may have some natural variance in the exact mgs of each component in each batch. In addition, each serving is 2 caps (1000mgs) of velvet antler. For example, you aren't getting 1000 mgs of Glucosamine, 1000 mgs of Chondroitin, 500 mgs of Calcium...etc like you would see listed in a multi-vitamin or a synthesized product. You are getting a combination that adds up to 1000mgs. The reason that many supplements contain such a high concentration is because of the inefficiency in how the body utilized synthetic, dead nutrients. The key is that you are getting a naturally balanced combination of nutrients that are alive, utilized efficiently, and that have a synergistic effect. 

    This is an example of the power of a whole food. More isn't necessarily better. The most important factor is how the body responds and utilizes that nutrition, and the results are evidence that nutrients in LuRong are utilized very efficiently. 

  • I take a homeopathic HGH spray which contains IGF-1. How is this different than LuRong Living's Essential? Is there any problem using this in addition to Essential?

    We cannot speak for another product, but LuRong Living Essential is unique and so effective because it is a whole food with a wide spectrum of nutrients which gives support to the body in several ways. As with any product, like an HGH spray, you should consult with your doctor about possible side effects of using a product, natural or synthesized that is supposed to alter your hormone levels or IGF-1 levels. For this reason, we offer our LuRong as a whole food, so the body can utilize the nutrients as food. This results in your body efficiently utilizing those nutrients, as opposed to altering hormone levels. You may choose to continue using another product, but Essential may help you feel so much better that you can discontinue your other product saving you money.

  • When is the best time to take Essential?

    For a general regimen take one capsule of Essential in the morning and another capsule before going to bed. For a loading phase, or recovery phase, take 2 capsules in the morning and 2 capsules before bed.

    Many people, when taking Essential in the morning, report an increased energy level and they feel ready to take on the day. Most of the body's natural tissue healing occurs during sleep, therefore it is recommended to take one Essential at bed time.

    Note: Some people experience a significant energy boost from Essential, so if you are taking Essential at night and have any trouble sleeping switch to a morning regimen. Others experience a deeper sleep when taking Essential at night, so the timing of the Essential regimen is flexible to an individual basis.

  • How long will it take before I start feeling benefits from Essential?

    On average, people report feeling a difference after 21-23 days of consistent daily use. In addition, the more active the person, the more quickly results are experienced. When taking LuRong Living Essential many people respond within days, while others it may take up to 4-6 weeks. We encourage you to take Essential for 60 days before making any personal conclusions. In addition, timing depends on your current medical, nutritional, and physical state. It can take time to build up therapeutic levels of essential nutrients and other cofactors in your body, before significant improvements are experienced. As testimonials have been pouring in, the trend shows that the sweet spot is 3 weeks.

  • Is it ok to take more than the recommended 2 pills a day?

    Yes. During severe stress (surgery recovery for example) or loading phase you can take 3-4/day. If you are doing a loading phase or a recovery phase, use the following guideline: take two Essential at bed time and 1-2 Essential in the morning (depending on your needs). Some athletes even report that taking up to 8 capsules/day for 2-3 days can help them recover from an injury or demanding playing schedule.

    In general, 2 capsules/per day provides the optimal amount of nutritional benefits. Two Essential daily (one in the morning and one before bed) is the ideal addition to your healthful daily regimen.

  • Can I take Essential with food?

    Essential is wonderful to take with or without food. In, fact, Lu Rong is a whole food product, and many cultures include it in popular dishes, so taking Essential with food is perfectly normal.

    Note: If you are someone who has a sensitive stomach to taking nutritional supplements, we recommend taking Essential with food.

  • Can I take Essential with Coffee?

    Yes. In fact, the extra energy derived from Lu Rong is more natural than that of caffeine, so some people might want to use this as an opportunity to decrease caffeine intake.

  • Am I too old to take Essential?

    No. There is no age limit to those who may experience the benefits of Essential. See our testimonial section, and see what people are saying.

    Note: As always we recommend that you consult your physician before taking any nutritional supplement, especially if you have pre-existing medical concerns.

  • Will I become dependent on Essential? Will I have to take it always?

    Essential is not a drug or a masking agent for pain. Drugs are taken to relieve an acute symptom, but often don’t provide a long-term answer. Essential is a whole food product and contains key nutrients that are critical for maintaining a healthy lifestyle. It is important to continually give your body the proper fuel that it needs to function and perform at its highest level.

    We recommend taking the Essential regimen on a daily basis to promote a healthy lifestyle long-term. After you experience how much better your body can feel, you won’t want to stop your regimen.

    It is our goal for you to feel so good, that you raise your expectations and your standard of quality of life. So yes, we hope you become addicted to a better life! Even if someone becomes symptom free, Essential should be continued as a maintenance regimen. As with multi-vitamins or glucosamine/chondroitin products, the benefits are experience over the long term.

  • Can I take LuRong with alcohol?

    Yes. Alcohol in the body has a tendency of blocking the body’s formation of anti-inflammatory prostaglandins. People who consume high levels of alcohol tend to have more inflammatory problems. Lu Rong is a natural source of supply for anti-inflammatory prostaglandins, so it can actually compensate for the intake of alcohol for this issue.

    Note: LuRong Living does not condone or encourage the use of alcohol, as it can have several negative effects on your overall health and well-being.

  • I am an Athlete, and I have taken many products. What am I likely to experience?

    Athletes benefit from improved energy, quicker recovery, less post workout soreness, less aches in joints and muscles, improved strength, and feeling fresh even after tough physical exertion.

    We have several testimonials from professional athletes, see our testimonial page.

  • I am an athlete/weight lifter. Would you recommend Essential? And what is my best option for a regimen?

    Yes, Essential is great for athletics as it can help recovery time, improve strength and endurance, and increase energy. Take one Essential prior to a workout or competition and another before bed. If you are participating in activities/sports that involve muscle tissue breakdown, like weightlifting or heavy athletic competition, you can also take an extra 1 Essential capsule at bed time to promote recovery.

  • Is Essential safe for a professional athlete to take who is regularly drug-tested?

    LuRong Living Essential is certified to be clean for sport through the BSCG (Banned Substance Control Group). Every batch we make is tested to be clear of any anabolic agents or stimulants. Therefore athletes can confidently add LuRong Living Essential to their daily regimen. Our Product is an all-natural whole food, not a chemically altered supplement. It is not an IGF-1 extract product and does not alter hormone levels such as testosterone, IGF-1, or cortisol. LuRong Living Essential does not contain any synthesized banned substances like some imitation velvet antler products like extracts, sprays, or drops.

  • I am taking other supplements, such as a multi-vitamin, glutamine, etc. Can I take Essential in addition to my other supplements?

    Essential is a great product to add to your current health conscious regimen. To maximize the absorption of the LuRong, it may be more effective to take an oil-based supplement such as a fish-oil supplement at a separate time.

    If you are budget conscious, like most of the rest of us, you will want to know your hard earned money is working hard for you. Many people take a multivitamin or a fish oil, because they believe they are good for them (which we agree). The difference with LuRong Living Essential is that you will actually feel it working.

  • Can I add Essential to my current glucosamine/chondriotin products?

    Yes. In fact, they may complement each other. The nutritional co-factors found in LuRong Living Essential actually aid in the body’s ability to absorb and use glucosamine and chondroitin.

    However, we don't recommend taking Essential at the same time for the following reason. Many of today’s supplements contain additives such as Magnesium Stearate which hinders the absorption of Deer Velvet Antler. Check your labels. Synthesized additives can compromise the quality of the supplements.

    Lu Rong is a natural source for both Glucosamine Sulfate and Chondroitin Sulfate, so you may find that you no longer have a need to use your other glucosamine/chondroitin products.

  • Why is Essential better than other glucosamine and chondroitin products?

    Besides being high in glucosamine and chondroitin, Lu Rong is also high in hyaluronic acid, type II collagen, growth factors, and co-factors. These growth factors and co-factors not only help the absorption of glucosamine and chondroitin but also to help them work more directly and effectively in the body.

    Other glucosamine and chondroitin products are derived from shellfish or even synthesized in a lab which many people have allergic reactions. LuRong Living Essential contains Glucosamine Sulfate and Chondroitin in their natural complimentary state.

    When looking at a nutritional supplement it is a good idea to compare the type of capsule or pill form that it comes in. The reason we use clear capsules is to make the nutrients directly available to the body for digestion. Unfortunately, many of today’s supplements come in a pill form where they are basically packed and glued together. In order to support this pill form extra ingredients have to be added for binding and formation of those shapes. The result is a cheaper, less efficacious and nutritionally compromised product.

    Note: At LuRong Living we don’t use binders, or the flow agent magnesium stearate, which significantly reduces the body’s ability to absorb all the available nutrients in Lu Rong (Velvet Antler). Compare supplement labels, and see the “Other ingredient list”. It is our philosophy that fewer ingredients results in a more efficacious product.

  • Are there any protein supplements or vitamins that I should avoid while taking Essential?

    No. You can seamlessly add Essential to your current regimen. As a part of our nutritional philosophy, we recommend supplements which do not contain caffeine, high levels of sugar, extra additives, or binders.

  • Can I take Essential along with my prescription drugs?

    Essential is a whole food with nutritional benefits as opposed to chemical drug benefits. However, before taking any nutritional supplement, we recommend that you first speak to your doctor or healthcare provider.

    Our product is not a medication or a drug, it is naturally occurring nutrition. Research has not revealed any negative side effects or drug interactions.

    It is amazing that in America we are programed to think that the only way something works is if it is a drug, and therefore carries a whole bag of side effects. Think about the drug company commercials during the nightly news. The last 30 seconds explain all the bad things it can do to you. Again, lurong is nutrition, not a drug. You are going to love how you respond to the nutrients your body has been missing.

  • Can I take Essential with traditional over-the-counter anti-inflammatory drugs?

    If you have health related questions or questions regarding current medications it is recommended that you speak with your medical professional before taking any nutritional supplement. There is no research indicating any contraindications with Lu Rong.

    Our product is not a medication or a drug, it is naturally occurring nutrition. Research has not revealed any negative side effects or drug interactions.

    It is amazing that in America we are programed to think that the only way something works is if it is a drug, and therefore carries a whole bag of side effects. Think about the drug company commercials during the nightly news. The last 30 seconds explain all the bad things it can do to you. Again, lurong is nutrition, not a drug. You are going to love how you respond to the nutrients your body has been missing.

  • Are there any contra-indications for Essential?

    It is recommended that your consult with your doctor if you have any health related questions or before taking any nutritional supplement. There are no known contraindications related to Lu Rong.

    Our product is not a medication or a drug, it is naturally occurring nutrition. Research has not revealed any negative side effects or drug interactions.

    It is amazing that in America we are programed to think that the only way something works is if it is a drug, and therefore carries a whole bag of side effects. Think about the drug company commercials during the nightly news. The last 30 seconds explain all the bad things it can do to you. Again, lurong is nutrition, not a drug. You are going to love how you respond to the nutrients your body has been missing.

  • Is Essential a masking agent for pain, or is it actually restorative or healing?

    Essential is not a masking agent for pain. It does contain prostaglandins, which are your body’s natural regulators of inflammation. It also has naturally occurring growth factors and co-factors that are incorporated in the body during the healing process to aid in restoration. Essential promotes joint comfort and flexibility, and it contains vital nutrition that is paramount to both long-term joint health and short-term joint comfort.

    Note: A person’s lifestyle, diet, and activity levels will have a profound impact on how effective a nutritional supplement will be. Essential is a key nutritional component to a healthy lifestyle.

  • Is LuRong (DVA) Safe during pregnancy or breastfeeding?

    As with any specific health related issue or question it is recommended that you discuss this with your medical professional. Lu Rong has a long history of use in pregnancy and breastfeeding in TCM (Traditional Chinese Medicine), but LuRong Living Essential is not intended for women who are pregnant or breastfeeding unless approved by a doctor.

  • Is the effect same on women?

    Yes. The effects are reportedly the same for both men and women. Research has shown benefits of Lu Rong (Deer Velvet Antler products) in both men and women. In addition to all the benefits for joint health, muscular/skeletal comfort, and energy, Deer Velvet Antler is also high in Calcium making it wonderful for bone health. Note: We are conducting further clinical studies to further quantify the expected results.

  • Can I take LR post menopause? How about if I am taking estrogen?

    We recommend you consult your physician with any health related questions. Experientially, Lu Rong can help with menopausal symptoms and should not interfere with estrogen.

  • Can Lu Rong help fertility?

    It has been reported to help anecdotally, but we don’t know of any clinical studies supporting this claim. If fertility is a concern, please speak to your healthcare provider.

  • Is LuRong effective on pets?

    Yes. There are several studies showing that Lu Rong can be very effective on joint health of pets. One Essential/day can be used on your average sized dog. However, talk to your veterinarian about dosing.

  • Can I take Lu Rong if I have cancer or am being treated for cancer?

    Please consult your physician.

  • I'm a diabetic. Can I take the LuRong Living Essential?

    We have scores of happy LuRong Living customers who have experienced the benefits of LuRong with no negative effect on their diabetes. This is to be expected, as LuRong is a whole food which doesn't contain sugar or anything that would cause fluctuation in your blood sugar. We would recommend that you closely observe or blood sugar while taking LuRong initially just so you can have complete peace of mind that LuRong is only providing positive changes. LuRong (velvet antler) as a whole food has been shown to have no significant effect on circulating IGF-1 levels in the body, and the dietary presence of IGF-1 in a whole food like LuRong is broken down in the gut into other valuable amino acids.

  • Can I order over the phone?

    Yes. Call us at 1-888-9LU-RONG (958-7664). When you hear the message, press ‘0’ to speak with a member of our professional staff. If no one is available we are either on the other line helping another customer or out of the office. Please leave your name and a number you can be reached and we will return your call in a timely manner.

  • Can I buy more than one bottle at a time?

    When signing up for the auto-ship program you can order up to 2 bottles to begin your regimen. The second bottle (Loading phase/Recovery phase bottle) can be added at a Step 2 in checkout. During your regimen you can also log into your account and purchase an additional bottle at any time.

    If you desire to buy for a family member or friend in addition to your own bottles, you will need to create a new enrollment for that person as well.

    We also have a Flex Plan, where you can buy 6 or 12 bottles at one time.

  • What advantage is there in enrolling in the Flex Plan?

    The Flex plan gives you the peace of mind that you are helping us promote a healthy environment by helping reduce paper waste and harmful emissions though fewer deliveries.

    With any of our enrollment options we offer a hassle-free cancelation policy. Simply call us at 888-9LURONG (888-958-7664) to make any adjustment to your current subscription.

  • Why do I need to sign up with the auto-ship program?

    Our primary concern is helping our customers live a healthier lifestyle. Essential is a daily regimen where every bottle is meant to last 30 days. Each month requires a new bottle, so we have designed this program to help our customers stay on their regimen. In addition, the program is designed to save you money (free shipping) and to be more convenient. Instead of sending one bottle every month, we will automatically send you 3 bottles at a time (every quarter). This program provides many benefits:

    1. Auto-ship conveniently ships your order so you don't have to remember to reorder every time you are about to run out of Essential. This prevents gaps in your nutritional regimen. Our customers have reported that they don't like to run out because the benefits they experience are so dramatic that they don't want to live a day without Essential.

    2. It allows us to provide free shipping on all your orders.

    3. Fewer shipments mean fewer deliveries, less paper waste, and less harmful emissions in our environment. Being a part of our auto-shipping program means you are not only living a healthier lifestyle, but you are supporting a greener planet. If for whatever reason you wish to cancel your enrollment in the program simply call us at 888-9LURONG (888-958-7664).

  • How do I cancel my enrollment in the auto-ship program?

    It is not our goal for anyone to make anyone feel trapped into a long term commitment, so we have a hassle free cancelation program. We are confident that even if you cancel, you will be back to resume your Essential regimen. Simply call us at 1-888-9LU-RONG (958-7664).

    On the 30th day after your order, you will be automatically billed and shipped your next 3 month supply of Essential. You will receive an E-Mail confirmation for these transactions. The order will be processed for shipping the next business day. If you choose to cancel your subscription, simply call us. If you choose to return your order you may do so within 45 days for a full refund (minus shipping & handling). The 45 day window will allow you to still take another 30 day supply before determining to return any extra bottles that you no longer want to use.

  • Where do I send returns?

    If, for any reason, LuRong Living Essential fails to meet your expectations, simply call customer service at 888-9LU-RONG (958-7664) to receive a return authorization number. Once you have a return authorization number, you may return the bottles (even if up to one of those bottles is empty) within 45 days of receipt for a prompt, courteous refund of your purchase price (less shipping & handling). Send returned bottles to:

    Lurong Living
    8601 W. Washington Street, Suite 200
    Tolleson, Arizona 85353

    We offer the 45 day window because we would like to give you peace of mind to try Essential for another 30 days to produce the results that you desire before deciding to return any unwanted bottles.

  • Where is my order?

    Within minutes of placing your order with LuRong Living, we will send you a confirmation of your order and transaction to the E-Mail address you used to set up your account. Your order will be process and upon shipment, you will receive another E-Mail confirming the shipment accompanied by a tracking number. You can use this tracking number link to view exactly where your order is. If you didn't see an email from us please check your "junk" folder. If you still can't find a tracking number give us a call at 888-9LuRong (958-7664).

  • Can I buy Essential anywhere other than the website?

    Essential is not available in stores. LuRong Living strives to bring life changing products to people at an affordable and sustainable price. Through direct selling to our customers, we are able to cut out the middleman and pass the savings to our customers.

  • Is my online transaction secure?

    Yes. It is 256 bit encrypted. Feel free to click on the Authorize.net Verified Merchant Icon for verification or click the lock symbol in your browser to see our security certificate during checkout.

  • Can I pay with PayPal?

    At this time, PayPal is not supported by our merchant services provider and does not offer the level of fraud protection we require. If you have a PayPal Visa or MasterCard debit card, you may use that for your transaction.

  • I want to order/enroll in the Essential program, and I also want to enroll my family member. How can I do this?

    You can either set up separate accounts (using different E-mail addresses) or sign up with two enrollments under the same account.

    For signing up 2 different enrollments under the same account:

    1. Log into your account by clicking 'My Account / Login' on the top right of any page and log in
    2. On the left side you will see 'Add another subscription', click it
    3. Confirm your subscription
    4. All shipments will be billed to the credit card on file and processed and shipped as separate transactions.
  • When will I receive my order with standard free shipping?

    All orders placed after 6 am Eastern Standard Time will be processed and shipped the following business day. Standard shipping orders are delivered by the USPS and arrive within 7 business days of the time the order is processed for shipping. (Excluding Hawaii and Alaska)

    Note: orders placed after 6am Eastern Standard Time on Friday morning will not be processed and shipped until Monday morning.

  • Why did I receive 3 bottles of Essential this month?

    Our auto-ship program is scheduled to send you a 90 day supply of essential 30 days after your initial order. Your future orders will be sent every 90 days, not 3 bottles per month.

    If you have any questions please call our customer service department at 888-9LURONG (958-7664).

  • How do I ship to a military base?

    1. In the City Field, enter "APO" (Army Post Office), "FPO" (Air Force Post Office), "DPO" Diplomatic Post Office) or "FPO" (Fleet Post Office).
    2. In the Destination State field, select one of three state abbreviations - "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific.
    3. Enter the appropriate zip code associated with AE (ZIPs 09xxx) for Armed Forces Europe which includes Canada, Middle East, and Africa; AP (ZIPs 962xx - 966xx) for Armed Forces Pacific; AA (ZIPs 340xx) for Armed Forces (Central and South) Americas.

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Questions or Order By Phone

1-888-9LU-RONG (958-7664)

Testimonials

Dave Plumey

Dave Plumey

"Within one week, my pain vanished completely and experienced powerful results. I set 5 new personal records on 5 different lifts and the most impressive side effect was my body's recovery time. Overall, my body felt looser quicker and in between lifts I found myself needing less recovery time." (Dave Plumey, Owner & Head Trainer of Shoreline Crossfit)

Lauren Plumey

Lauren Plumey

"LuRong allows my body to recover faster, thus giving me an edge in my competitions that my competitors lack. I love that it is all-natural and safe." (Lauren Plumey, Co-owner of Shoreline CrossFit)

Click to read more!

BSCG Certified Drug Free

LuRong Living is the only Velvet Antler Product in the world that is certified drug free.

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