Top Questions

Can I order over the phone?

Yes. Call us at 1-888-9LU-RONG (958-7664) for assistance in placing your order.

When will I receive my order?

All orders begin processing immediately and are shipped the following business day. Standard shipping orders are delivered by the USPS. Over 95% of our shipments arrive within 2 – 6 business days.

Please allow additional time for delivery in rural areas and smaller cities, as well as Hawaii and Alaska.

Please note that orders placed on Friday will not be processed and shipped until Monday.

Why do I need to sign up with the auto-ship program?

Our primary concern is helping our customers live a healthier lifestyle. Each one of our products support a healthy daily regimen where every bottle is meant to last 30 days. Each month requires a new bottle, so we have designed the auto-ship program as a convenience to help our customers stay on their daily regimen.

On the 30th day after your initial order, you will be automatically billed and shipped your next 3 month supply with free shipping. You will receive an email confirmation for these transactions. The order will be processed for shipping the next business day.

Elite Energy works in minutes and lasts all day, how is this possible?
Elite Energy contains naturally occurring amino acid L-Tyrosine which gives your body more of the raw materials to make adrenaline. This works in an all-natural manner to allow your body to make more energy as is needed. Our special blend of herbs and other vitamins help to strengthen and heal your adrenal glands, providing you with energy that lasts all day. There is no artificial caffeine or sugar, meaning the "crash" expected after most energy products won't come.
How long will it take before I start feeling benefits from Essential?
On average, people report feeling a difference after 21-23 days of consistent daily use. In addition, the more active the person, the more quickly results are experienced. When taking Lurong Living Essential many people respond within days, while for others it may take up to 4-6 weeks. We encourage you to take Essential for 60 days before making any personal conclusions. In addition, timing depends on your current medical, nutritional, and physical state. It can take time to build up therapeutic levels of essential nutrients and other cofactors in your body before significant improvements are experienced. As testimonials have been pouring in, the trend shows that the sweet spot is 3 weeks.

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Please complete the form below for any question you have about our product, company, an order, or your account. For assistance with your subscription, please call us at 888-958-7664 during our regular business hours of 9 AM – 5:30 PM EST Monday – Friday.

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Mon: 9am - 5:30pm Eastern Time
Tue: 9am - 5:30pm Eastern Time
Wed: 9am - 5:30pm Eastern Time
Thu: 9am - 5:30pm Eastern Time
Fri: 9am - 5:30pm Eastern Time
Sat: Closed
Sun: Closed